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Tenancy Support Manager

  • Job reference: RLC488
  • Location: Sevenoaks, Kent
  • Job type: Temporary
  • Area of Expertise: Supported Housing Officer
Closes in:
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Job description: Job Title: Tenancy Support Manager
Location: Sevenoaks, TN13 (Can agree with manager some working from home as a result of Covid, but successful applicant will be required in office also)
Contract Type: 6 month FTC
Salary: £33,340 per annum
Work Pattern: Monday to Thursday 8.45 - 5.15 and Friday 8.45 - 4.45
Start Date: ASAP
Closing date for application: 9.00 am on Monday 20 July

Key Responsibilities:
*Lead and develop a high quality tenancy sustainment service that has a positive impact across the housing offer.
*Continuously improve the service, through monitoring and reporting against performance measures. Provide regular performance reports to Executive Team.
*Manage, motivate and develop the team to deliver consistently outstanding performance.
*Develop established services and expand the business through collaborative working with partners, stakeholders and commissioners.
*Lead on managing the partnering contract for Facilities Grants.
*Deliver value for money in the management of the telecare lifeline contract ensuring our residents embrace technology to support their independence and become self-reliant
*Deliver on the contractual requirements of the support and management contracts relating to tenancy sustainment.
*Deliver the vision for tenants by supporting the strategy to transform accommodation for older persons.
*Establish effective internal and external partnership relationships to further services.
*Support positive outcomes in the management of empty homes, arrears and community safety through collaboration with colleagues
*Lead and develop the team to achieve positive outcomes for a range of vulnerable customers

Essential Criteria:

*Knowledge of current issues, legislation and best practice in relation to services for vulnerable clients
*Experience of delivering a positive customer focussed service
*Experience of undertaking risk assessments and proven communication, interpersonal and written skills adaptable to all audiences, including the ability to write reports for senior management
*Proficiency in using and developing mainframe and other IT software to a good level
*Experience of managing teams in a pressured environment to achieve excellent outcomes and making a positive difference
*Track record of creating, setting up, delivering new initiatives to support vulnerable tenants
*Ability to analyse and report on complex data to support performance management and policy decision making
*Experience of negotiating skills to support effective contract management and dispute resolution
*Ability to lead projects and support culture change programmes, motivating staff during periods of evolutionary change
*Understanding of housing management
*Self-motivated to work independently and with the ability to self-manage own learning
*Experience at establishing effective relationships with stakeholders to further services
*Experience of applying equality and diversity principles in all situations and tailor services according to need

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to