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Tenancy Support Officer - Sevenoaks

  • Job reference: LMCWKHA02
  • Location: Sevenoaks, Kent
  • Job type: All
  • Area of Expertise: Sheltered Housing
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Job description: A large housing association based in West Kent are recruiting for a Tenancy Support Officer in Sevenoaks to supporting tenants to achieve independence and sustain successful tenancies.

The Role
In this role you will be providing management services to Sheltered Schemes in conjunction with managing a caseload of low-level support referrals.
The focus of the role is to support vulnerable customers to live independently helping them to find the right home; understand their responsibilities as tenants and how to sustain their tenancy this includes:
*Undertaking assessments and arranging for minor adaptations
*Providing resettlement service
*Advising and supporting clients to maximise their income
*Supporting clients to seek specialist advice and support where needed
*Help customers to understand their responsibilities as tenants and how to sustain their tenancy.
*Achieve positive outcomes for customers by collaborating with key stakeholders and partner agencies.
*Achieve positive outcomes in the management of empty homes, arrears and community safety through collaboration with colleagues.
*Achieve positive outcomes for a diverse range of vulnerable customers by ensuring their care and support needs were met.

The Candidate
The ideal candidate for this post is someone who has a track record of managing Sheltered Schemes and would be prepared to provide a flexible support service where directed within the Borough of Sevenoaks.
To be considered for this role, it is essential that you are an experienced tenancy support provide and have expert knowledge of welfare benefits, budgeting and risk assessments in relation to housing management and allocations.
You will also require the following experience and knowledge:
*Experience of delivering a positive customer focussed service
*Proven communication, interpersonal and written skills adaptable to all audiences
*Proven track record of being solution focused, organised and confident in Microsoft packages and learning bespoke customer record management systems.
*Experience of achieving positive outcomes of at least two of the following client groups; Frail Elderly; Mental Health; Learning Disability; Physical Disability; Victim of Domestic Abuse; Ex offender; Drug or Alcohol dependant
*Determined and persistent to achieve positive outcomes in challenging circumstances
*Good understanding of Safeguarding procedures
The role covers the Borough of Sevenoaks, so a driving license is a necessity, and as it is an immediate start, an enhanced DBS on the update service is also vital.

The Contract
This is a full time position, on a three month contract, covering long term sickness.

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 discuss the role in more detail.