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Tenant Liaison Officer

  • Job reference: 19458
  • Location: Nottingham, Nottinghamshire
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Tenant Liaison Officer, Nottingham
A local authority in Nottingham are recruiting for a Tenant Liaison Officer to join their Asset Management team to provide an effective and efficient tenant liaison point of contact for customers, with regards to investment plans for projects.

The Role
The focus of the role is to provide an effective and efficient tenant liaison point of contact for customers and to provide an appropriate coordinating role within the Support Services section of Asset Management. This will include the following:
*To be the first point of contact for customer information for Nottingham City Homes, co-ordinating a comprehensive service ensuring effective liaison.
*To liaise with customers on investment plans for all projects providing them with guidance, this will include attendance at Constructor Partner monthly surgeries, open days and any other corporate events where requested.
*To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Communications Officer and Project Manager.
*To assist in the delivery of the Asset Management programme, including providing management with statistical information and report and dealing with customer complaints, refusals, no access & Occupational Therapy referrals.
*To assist and ensure that Access and refusals are dealt with in line with procedures.
*Lead and participate in tenant and leaseholder consultation
*Hold monthly review meetings ensuring minutes are taken and shadowing the Constructor Partners Tenant Liaison Officers and monitoring and reporting on their performance.
*To undertake reviews on areas of customer dissatisfaction to identify specific trends, key areas for concern and produce reports for management on a monthly basis.
*Responsible for the management of decoration points and maintaining appropriate records and budgets.
*Manage the Asset Management OT referral process including liaising with the Occupational Therapist and Design Property Services.

The Candidate
To be successful in this role you will require previous working experience as a Tenant Liaison Officer, as well as the following skills and experience:
*Proven ability to work in a pressurised environment under own initiative
*Able to demonstrate skills to improve services and performance for our tenants and leaseholders
*Experience of preparing, monitoring and controlling budgets
*Proficient in the use of Microsoft Office word processing and spreadsheet software packages
*Knowledge and experience of using IT as an analytical and management tool

The Contract
This is a three-month contract with a chance of being extended. The role is full time, working 37 hours per week.

How to Apply:
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
Alternatively, you can call Lee to discuss the role, on 01772 208 966.