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Tenant Liaison Officer

  • Job reference: JT44
  • Location: Bromley, London
  • Job type: Permanent
  • Area of Expertise: Housing Professionals
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Job description: Tenant Liaison Officer, Bromley
A London based client are recruiting of Tenant Liaison Officer based in Bromley. To provide a link between contractors, client and customers during works. Secondly, to provide administrative support for planned Investment, voids & Reactive works.
Description of duties:
*To support the team and contractors and provide an interface regarding all aspects of planning and delivery of the works.
*To provide day-to-day individual contact with tenants, resolve informal complaints first hand and communicate with managers on issue / resolution.
*To assist in the monitoring and managing of contractors.
* To ensure that procedures are followed and related documentation is maintained including all associated administration requirements.
*To liaise with residents regarding timing, choices and scope of works involved
*To identify specific needs for customers and ensure the service is tailored accordingly.
*To work with resident's to engage with local community groups and schools and attend resident's meetings as required.
*To Record all face to face / telephone interactions with tenant on in-house systems and spread sheets. Resolve issues within target times specified.
*To prepare and ensure all correspondence is sent to the customers within company guidelines.
*To assist in managing open days, CSR activities and any other company events.
*To assist with access for the works
*To assist with access for projects undertaken within the Investment Team
*To build and maintain a professional working relationship with clients and all stakeholders.
*All Administration duties required to deliver the works including customer correspondence letters and phone calls.
*To monitor and record all customer satisfaction information relating to work streams to ensure key performance target are met or exceeded.
*To develop innovative ideas to continually enhance customer experience and satisfaction.
*To meet appraisal targets and support the delivery and achievement of overall business objectives.
*To develop Sovini's commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
*To provide cover for annual leave, training and other absences.
*To adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
*This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to take into account changes and developments in service requirements.
The Contract
This is a contact starting ASAP on a permanent basis, working 37 hours per week, Monday to Friday.
Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.