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Trade Sales Executive (A&D)

  • Job reference: SCS1011
  • Location: South West London, London
  • Job type: Permanent
  • Area of Expertise: Sales and Customer Service
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Job description: Service Care Solutions are recruiting on behalf of a British luxury furniture and home accessories retailer for a Trade Sales Executive based in their Head Office in Chelsea.

Salary - £30k

Role details;

Sales

UK and International business development with Trade customers.
Develop existing trade accounts and create new ones, increase conversion, grow order values, drive sales and repeat sales.
Help to develop new trade customers, maximise new business opportunities and work with the retail team to increase revenue for all channels.
Deliver excellent sales performance to exceed sales targets.
Constantly evaluate the market and competitors.

Administration

Respond to inbound telephone calls from clients.
Deal with internal and external emails and prioritise urgency. Complete order enquiries, applications, delivery, warehouse collections.
Respond to stock enquiries, stock availability, stock suitability.
Liaise with internal departments regarding QC, stock, deliveries, trade online, marketing, showrooms, customer services.
Oversee orders from start to completion and maintain good communication with clients.
Reconcile accounts/orders daily on Internal CRM software and Salesforce.
Chasing outstanding funds on reserved orders.
Manage International orders' shipping quotes and VAT admin.


Customer Service

Provide a friendly, courteous, professional and positive service at all times.
Manage clients' returned goods in accordance with policies and understand consumer rights.
Be an ambassador for excellent customer service to enhance the brand.
Other responsibilities as required at the direction of the Head of Trade and ID.

Successful candidate will be able to demonstrate:

Excellent team player - collaborative and people driven.
Excellent written and verbal communication skills with a strong command of English.
Excellent communicator, especially telephone manner: professional, positive, patient & friendly.
Highly organised with excellent time management skills.
Proficient in MS Office, including Excel. Familiarity with Salesforce is an advantage.
Flexible to work on weekends, evenings and public holidays to meet commercial and client needs.
Clean driving record and current driver's license.
Ability to travel locally or internationally

If interested please contact Mike Pollard on 01772 208962 or mike.pollard@servicecare.org.uk