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Welcome Manager

  • Job reference: SHAB2829
  • Location: Chelmsford, Essex
  • Job type: Temporary
  • Area of Expertise: Letting
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Job description: Welcome Manager, Chelmsford ( Lettings and Allocations)
3 Month Temp Contract
Experience, knowledge and skills:
*Knowledge of Housing regulatory standards, relevant policies, procedures, updated knowledge of Housing Law and relevant tenancy types.
*Knowledge of repairs and property standards.
*Experience of customer engagement, including the design and delivery of appropriate customer experience in response to change.
*Social housing sector lettings knowledge including choice-based lettings.


*Accountable for lettings to meet the requirements of the Nominations Agreements and, in turn, the regulatory standards.

*Lead, manage, resource and develop the team to deliver an effective allocation, letting and moving service to provide ***s distinctive customer experience.

*Establish and manage team performance, set targets to achieve delivery of ***'s distinctive customer experience, effective letting and moving across *** properties.

*Responsible for processing mutual exchange requests; coordinate inspections with District teams or surveyors as appropriate, obtaining reference requests.

*Develop and sustain key partnerships, including *** management agreements, to deliver the agreed letting and moving standards.

*Work with Neighbourhood, Voids, Customer Resolution Centre and wider *** teams to meet collaborative targets, training and advising teams to resolve complex queries.

*Promote the sign up and usage of the customer portal to enhance the customer experience, raising awareness of an omni-channel experience for delivery of services.

*Support and deputise for the Head of Customer Service when required.

*Undertake any other responsibilities relevant to this post, as directed by your line manager.

If you are interested in the role then please forward your CV to or call Adam on 01772 208966.