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Welfare Advisor (Welfare & Benefits)

  • Job reference: 17110
  • Location: South Shields, Tyne and Wear
  • Job type: Temporary
  • Area of Expertise: Advice
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Job description: Welfare Advisor, South Tyneside
A Housing Association based in South Tyneside are recruiting for a Welfare Advisor who will be responsible for delivering a high quality, proactive, customer focused and efficient Welfare Benefit and Debt Advice service, from their offices in South Shields.

The Role
The focus of the role is to be responsible for the provision of a proactive detailed Welfare Benefit and Debt Advice service in relation to residents in the borough, including work with those who have debt issues, withdrawal of benefits, support into employment, welfare reforms, eviction, or threat of eviction.
The key responsibilities in the role will include:
Provide information, advice and representation for individuals in respect of welfare benefits, debt, budgeting, support into employment, and tenancy sustainment up to and including tribunal and County Court.
Work in partnership with DWP, Income Section, Council Tax, Housing Benefit, HMRC, creditors and other relevant agencies to resolve the benefit and debt problems referred to you
Be proactive in areas of low uptake of benefits and maximise entitlements and provide a reactive service where a crisis has occurred.

The Candidate
To be successful within this role, you will require previous experience working in debt or benefit advice and a strong understanding of current housing issues is essential - especially those surrounding income and debt collection. It is also highly desireable that you have evidence of SWIFT training and experience of working in an advocacy setting will help your application.

The Contract
This is a two month contract, with a good chance of being extended. The role is full time, working Monday to Friday, 10-5.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…