111 Health Advisor

11 Health Advisor

Location: Several Locations including Ipswich / Norwich / Norfolk / Kent / East Sussex 
Hours: Full-time / Part-time / Flexible shifts
Contract: Locum / Agency 

We are looking for compassionate and reliable 111 Health Advisors to join our busy contact centre team. You will answer calls from the public, assess their needs using NHS Pathways, and ensure they receive safe, timely, and appropriate care.

Key Responsibilities

• Answer incoming 111 calls in a professional and empathetic manner
  
  
• Use NHS Pathways to assess patient symptoms and needs
  
  
• Provide clear advice and reassurance to callers
  
  
• Accurately record information on clinical systems
  
  
• Identify urgent cases and escalate to a clinician when required
  
  
• Work collaboratively with clinicians and other service partners
  
  
• Maintain confidentiality and adhere to governance standards
  
  

Person Specification Essential:

• Excellent communication and listening skills
  
  
• Ability to remain calm under pressure
  
  
• Good IT and keyboard skills
  
  
• Strong attention to detail and accuracy
  
  
• Ability to work shifts including evenings, nights, weekends, and bank holidays
  
  
• Experience using NHS Pathways or similar systems
  
  
• Understanding of urgent and emergency care services
  
  

For Further information or to apply please contact SCOTT MARSH / Scott.marsh@servicecare.org.uk / 01772 208963