Debt Recovery Officer

Debt Recovery Officer
Location: London
Contract: Temporary (3 months initial)
Rate: £24.00 per hour umbrella // £21.63 per hour PAYE inclusive // £19.30 per hour PAYE exclusive   
Start Date: ASAP
Contact: greg.waite@servicecare.org.uk
*Hybrid Working*

Job Description
Service Care Solutions are recruiting on behalf of a Local Authority in London for a Debt Recovery Officer to join their team on a temporary basis. This role will work in the Sundry Debt team as a primary area.
The postholder will be responsible for the recovery and enforcement of a range of Council debts, ensuring that all activity is carried out efficiently, ethically, and in accordance with legislation, case law, and local policy.

Key Responsibilities

• Recover and enforce collection of debts including Council Tax, Housing Benefit Overpayments, Sundry Debt, and other Council-managed debt portfolios.
• Manage debt cases end-to-end, taking ownership of recovery actions, payment arrangements, and enforcement processes.
• Act as a first point of contact within the recovery and enforcement team, responding professionally to post, telephone, and electronic enquiries.
• Monitor accounts, follow up defaulted arrangements, and take action to locate absconded debtors.
• Maintain accurate, comprehensive records of customer accounts and contact history.
• Produce and analyse reports, spreadsheets, and performance data to support team and service objectives.
• Liaise with internal teams, legal services, enforcement agents, debt collection agencies, and government departments to maximise recovery outcomes.
• Respond to service requests, complaints, Subject Access Requests, and Freedom of Information enquiries as required.

Candidate Criteria

• Knowledge of debt recovery and enforcement processes relating to county and/or magistrates’ court
• Experience working within a revenues, debt enforcement, or similar environment.
• Experience following and adapting recovery processes to meet service priorities.
• Experience dealing with challenging customers in a busy operational setting.
• Excellent verbal and written communication skills, including debt recovery negotiation

If you are interested in the role, or know of anyone who could be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.