Housing Care Assistant

Housing Care Assistant
London / Essex
Type of Service: Elderly Services (Over 55s Retirement Schemes)
Temporary Ongoing
A fantastic opportunity for an experienced Housing Care Assistant to support residents within over 55s retirement schemes, delivering person-centred housing and care support on behalf of a leading Housing Association.
THE ROLE
As a Housing Care Assistant, you will act as the principal housing contact for leaseholders living within NHG’s retirement schemes, ensuring a safe, supportive and well-managed environment while placing resident wellbeing at the heart of everything you do.

• Provide a welcoming and supportive service to new and existing residents, including scheme inductions and welfare checks
• Deliver person-centred housing support, completing assessments, risk management and support plans
• Report, monitor and manage communal repairs, liaising with contractors and internal teams
• Ensure high standards of health, safety and security across schemes, including FRA actions
• Support income collection, including service charges and ground rent, promoting positive payment culture
• Manage low-level complaints and anti-social behaviour in line with NHG policies
• Engage residents through meetings, feedback, and involvement in service planning and improvements

THE CANDIDATE
The successful candidate will have previous experience in a similar housing, care or support role, ideally working with older people or vulnerable adults within a housing environment.

• Experience delivering customer-focused services to residents with support needs
• Strong understanding of the needs of older people and retirement housing services
• Confident working collaboratively with internal teams and external agencies
• Excellent communication skills, both written and verbal, with a professional and compassionate approach
• Competent IT skills, including MS Office and housing or case management systems (e.g. Northgate, Inform or similar)

THE CONTRACT
WORKING HOURS: Monday-Friday, 08:30-16:00
LENGTH OF CONTRACT: 3 Month Contract
RATE: The pay for the role is £20.00 per hour LTD company rate. The PAYE equivalent is £17.05 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!