Housing Liaison Officer

Housing Liaison Officer
Location: Haringey
Rate: £21.78 per hour (LTD)
Contract: Temporary
Hours: Full-time
We are currently working on behalf of a local authority in North London who are seeking an experienced Housing Liaison Officer to join their Tenancy Management service on a temporary basis.
This is a frontline, patch-based role requiring a visible presence on estates and direct engagement with residents. The post holder will manage a varied caseload covering tenancy management, anti-social behaviour, tenancy sustainment, voids, and resident engagement.
Key Responsibilities:

• Deliver a high-quality tenancy management service across a defined patch
• Act as a visible presence on estates, engaging directly with residents
• Respond to and manage low-level anti-social behaviour, including neighbour disputes and tenancy breaches
• Carry out tenancy visits including routine, ad-hoc, vulnerability, arrears, and ASB-related visits
• Support tenancy sustainment and identify early intervention opportunities
• Undertake pre-termination visits, accompanied viewings, tenancy sign-ups, and new tenant visits
• Serve Notices (NTQ / NOSP) where appropriate and escalate complex cases
• Work closely with internal teams and external partners including Police, DWP, HB/CTB, CAB and support agencies
• Attend resident association and stakeholder meetings where required
• Maintain accurate case records and ensure documentation is uploaded promptly
• Respond to enquiries, correspondence, and complaints professionally and efficiently
• Support emergency response activity when required

Essential Requirements:

• Previous experience in a housing, tenancy management, or similar frontline housing role
• Strong knowledge of social housing, tenancy law, and tenancy enforcement
• Experience managing ASB cases and resident disputes
• Ability to carry out regular estate and home visits
• Experience working with vulnerable residents
• Strong written and verbal communication skills
• Confident using housing IT systems and Microsoft Office
• Ability to manage a varied caseload and work autonomously
• Enhanced DBS (or willingness to obtain)

Desirable:

• Housing qualification or evidence of continued professional development
• Experience working within a local authority or housing association setting

If you are interested or would like to discuss the role further, please contact:
George Westhead
Service Care Solutions
📧 george.westhead@servicecare.org.uk
📞
01772 208966