Neighbourhood Officer

Neighbourhood Officer (Housing)
£22.68 per hour (LTD)
3-month temporary contract (potential extension)
Service Care Solutions are working with a respected housing provider to recruit an experienced Neighbourhood Officer to manage a defined patch and deliver high-quality neighbourhood and tenancy management services.
This is a customer-facing role focused on ASB case management, estate inspections, tenancy enforcement and proactive neighbourhood management, ensuring communities are safe, well-managed and places residents are proud to live.
Key Responsibilities

• Manage a patch-based caseload, including anti-social behaviour (ASB) cases from initial report through to resolution
• Carry out regular estate inspections, identifying issues and working proactively to resolve them
• Manage tenancy changes and enforce tenancy conditions where breaches occur
• Gather evidence for ASB cases, including witness statements and impact statements, and liaise with legal teams where required
• Work to resolve ASB without legal action where possible, using the full range of tools available
• Provide clear tenancy advice and guidance in line with legislation and internal policies
• Deal with abandoned properties, sub-letting, illegal occupation and end-of-tenancy processes
• Work collaboratively with internal teams, partner agencies and external stakeholders
• Ensure safeguarding concerns are identified, reported and managed appropriately
• Contribute to performance reporting and work towards agreed targets and KPIs

What We’re Looking For

• Experience working within a housing management / neighbourhoods / tenancy role
• Strong understanding of tenancy conditions and enforcement processes
• Working knowledge of the legal framework around ASB
• Confident communicator, able to handle sensitive and challenging conversations
• Experience working with customers, colleagues and partner agencies
• Strong organisation skills and ability to manage a busy caseload
• IT-literate, with experience inputting and analysing housing data
• Full UK driving licence and access to a vehicle
• A customer-focused approach, with resilience and professionalism

Why Apply?

• Competitive £22.68 LTD rate
• Initial 3-month contract with potential to extend
• Opportunity to work within a supportive neighbourhoods team
• Varied role with real impact on communities

📞 For more information or to apply, contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📱01772 208966