Business Support Assistant

Business Support Assistant

Location: Sutton-in-Ashfield
Client: Nottinghamshire County Council
Contract Type: Temporary (3 months)
Hours: Full time – 37 hours per week
Pay Rate: £12.22 per hour (PAYE) / £15.66 per hour (Umbrella)
About the Role
Based at Lawn View House in Sutton-in-Ashfield, this role sits within the Adult Social Care & Health Department, supporting the Deprivation of Liberty Standards (DoLS) service. The post holder will provide essential administrative support within a busy team, ensuring statutory processes and service standards are met.
Key Responsibilities

• Handling and processing allocations within the DoLS service
• Making and receiving telephone calls with service users, colleagues, and partner organisations
• Inputting, checking, and verifying data accurately
• Liaising with internal departments and external public bodies
• Managing and organising an individual caseload within statutory timescales
• Driving workflow to support the achievement of team targets
• Handling and processing complex and sensitive information in line with policies and procedures

Experience & Knowledge

• Previous experience in an administrative or business support role
• Understanding of safeguarding principles
• Knowledge of confidentiality and data protection requirements

Skills & Competencies

• Excellent IT skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Well-organised, self-motivated, and able to manage competing priorities
• Attention to detail when working with complex information

Additional Requirements

• Ability to organise and manage own workload within statutory deadlines
• Willingness to work flexibly in line with service demands
• Commitment to maintaining high standards of confidentiality and professionalism

Working Arrangements

• Hybrid working arrangement
• Requirement to attend the office once or twice per week, depending on business needs
• Daily office attendance required during the initial training period
• This is a full-time role; however, part-time/job-share arrangements may be considered for suitable candidates

Training & Development

• Relevant training will be provided to support the successful delivery of the role

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk