Call Handler

Join as a Call Handler in Lincoln – Primary Care Role

Are you an experienced Call Handler seeking a rewarding opportunity within primary care? We are currently recruiting for a dedicated Call Handler to join a busy GP Surgery in Lincoln (LN5). This is an excellent contract opportunity to contribute to patient care, ensuring seamless communication and support in a high-demand healthcare setting.

About the Role: Call Handler – Primary Care in Lincoln

As a Call Handler, you will be the first point of contact for patient inquiries, providing professional, empathetic, and efficient service. This role offers a dynamic environment where your communication skills will directly impact patient satisfaction and practice efficiency. The contract runs until the end of September, with a possibility for extension.

Candidate Responsibilities:

• Promptly answer incoming patient calls with professionalism
• Direct patients to the appropriate services or personnel
• Handle calls with empathy, patience, and understanding
• Support the practice team during busy periods, managing increased call volumes
• Maintain accurate records and document patient interactions securely
• Uphold confidentiality and compliance standards

Candidate Requirements:

• Proven experience working in a GP surgery or primary care environment
• Ownership of an NHS Smartcard
• Confident in using SystmOne system
• Excellent communication and interpersonal skills
• Ability to work under pressure while remaining professional
• Availability for shifts from 7:30 am – 3:30 pm or 10:30 am – 6:30 pm, Monday to Friday

Benefits of Joining as a Call Handler: Primary Care

• Competitive pay at £14.48 LTD per hour (£13.30 PAYE inclusive)
• £250 Training Allowance to support your professional development
• Daily payroll runs ensuring timely payment
• Free candidate registration and compliance checks
• Referral and loyalty bonus schemes
• Sign-up bonus for new candidates
• Work with a dedicated specialist consultant who understands your aspirations
• Opportunity to work with thousands of clients nationwide

How to Apply

Interested candidates are encouraged to apply today! Please contact Eleanor at eleanor.binns@servicecare.org.uk or call the office at 01772 208963. We look forward to supporting you in securing this excellent Call Handler position within primary care.

Take the next step in your healthcare career with this exciting role as a Call Handler in Lincoln!