Children’s Contact Worker

Job Title: Children’s Contact Worker
Reporting to: Contact Coordinator

Are you passionate about making a positive difference in the lives of children and young people? We are currently seeking a dedicated and compassionate Children’s Contact Worker to support children in care to maintain safe and meaningful relationships with their families.

This is a rewarding opportunity to play a vital role in ensuring that children and young people are supported during supervised contact with parents, carers, and family members, helping them maintain important connections while safeguarding their wellbeing.

About the Organisation Birmingham Children’s Trust employs approximately 1,900 staff and operates with a budget of around £200 million per year, delivering essential services to one of the largest and most diverse populations in the UK.

• Local population: 1.1 million
  
  
• 32.4% of children are living in poverty (compared to the England average of 20%)
  
  
• Infant mortality rates remain significantly higher than the national average
  
  

The Trust’s vision is simple but powerful:

“Working Together to make Birmingham the greatest city to grow up in.”

Our purpose is to make a positive difference for children, young people and families across the city by continuously improving practice, strengthening partnerships, and delivering high-quality services.

Our work is guided by five core values:

• One Team
  
  
• Accountability and Responsibility
  
  
• Quality and Innovation
  
  
• Relationships
  
  
• High Support, High Challenge
  
  

The Role As a Children’s Contact Worker, you will be responsible for supporting and supervising contact sessions between children in care and their families. You will ensure that these interactions take place safely, positively, and in line with care plans and safeguarding requirements.

You will play a key role in helping children maintain important family relationships while observing and reporting on the wellbeing and safety of all involved.

Key Responsibilities

• Safely collect and transport children and young people from their placement to the contact venue and return them once contact has concluded.
  
  
• Supervise contact sessions between children and their parents or family members in accordance with agreed care plans.
  
  
• Ensure that contact procedures and safeguarding requirements are followed at all times.
  
  
• Produce clear and accurate written reports following each contact session.
  
  
• Report any safeguarding concerns immediately to the Contact Manager and allocated Social Worker.
  
  
• Support the service duty arrangements when required.
  
  
• Use relevant IT systems and computer applications to record and manage information.
  
  
• Ensure contact rooms are safe, tidy and compliant with Health & Safety requirements.
  
  
• Attend training sessions and team meetings as required.
  
  
• Undertake any additional duties appropriate to the role and grading.
  
  

Supervision You will report directly to the Contact Coordinator and receive regular supervision with your work reviewed and supported to ensure high standards of practice.

Safeguarding & Compliance This role is exempt from the Rehabilitation of Offenders Act. A Disclosure and Barring Service (DBS) check will be required.

Birmingham Children’s Trust is committed to safeguarding and promoting the welfare of children and young people, and all staff are expected to share this commitment.

The Trust is also committed to equality, diversity and inclusion, and all staff are required to adhere to the organisation’s Equal Opportunities Policy.

Apply Now If you are passionate about supporting children and families and want to be part of an organisation committed to improving outcomes for young people, we would love to hear from you.

Please send your CV to:
john.deane@servicecare.org.uk

Referral Bonus: Know someone who might be a great fit? If you refer a candidate who is successfully placed, you could receive £250 as a thank you.