Community Care Officer

Job role: Community Care Officer (CCO)
Location: Community-based Hemel Hempstead
Contract Type:Initially 6 months - full time - 37 hours per week
Salary: £21 per hour UMBRELLA

Role Overview As a Community Care Officer, you will be the first point of contact for individuals requiring social care support. You will undertake strengths-based assessments and interventions in line with the Care Act 2014 and the Mental Capacity Act 2005, ensuring that people receive timely, person-centred support that promotes independence and well-being.
Key Responsibilities

• Respond to referrals from adults and carers who may require care and support
• Carry out assessments, support planning, and reviews in accordance with statutory requirements
• Apply the principles of the Care Act 2014 and Mental Capacity Act 2005 in daily practice
• Support individuals to access universal services, community resources, and informal networks
• Promote self-directed support, independence, and community inclusion
• Work creatively and collaboratively to achieve positive outcomes
• Maintain accurate records and case notes in line with professional and legal standards
• Participate in duty and rota systems, which may include some weekend work
• Work flexibly and proactively as part of a small, high-performing team

Essential Criteria

• Full UK driving licence and regular access to a vehicle for work purposes
• Previous experience working in social care (statutory or voluntary sector)
• Excellent interpersonal and engagement skills with a wide range of individuals
• Ability to assess risk, promote safeguarding, and apply legal frameworks appropriately
• Strong organisational skills and ability to manage a varied and dynamic caseload
• A commitment to inclusive practice and promoting independence in the community
• Flexibility to work occasional weekends, as required by the team rota

Personal Attributes

• Resilient and able to manage challenging situations with professionalism
• Imaginative and creative in problem-solving and support planning
• Reflective and committed to continuous improvement and learning
• A collaborative team player who contributes to a supportive working environment
• Open to smart and flexible working arrangements

Desirable

• Understanding of direct payments and personal budgets
• Familiarity with digital case management systems
• Knowledge of local services and community assets

If you are passionate about delivering high-quality, person-centred social care and want to be part of a forward-thinking, community-based team, we would love to hear from you. Please contact Nicola Mansfield at Nicola.mansfield@servicecare.org.uk or on 01772 208964