Complaints Dispute Resolution Lead

Housing Complaints Officer – Hammersmith (W6) 
£32.64 per hour (LTD) | 12-week temporary contract | Start ASAP
Hybrid working: 2–3 days in the office (Tues, Weds, Thurs)
We’re recruiting three experienced Housing Complaints Officers on behalf of a local authority in Hammersmith (W6). This is an urgent requirement to help tackle a high-volume backlog of Stage 2 housing and repairs complaints.
 Key Details

• Start Date: ASAP
• Duration: 3 months (possible extension)
• Working Pattern: Hybrid – 2–3 office days per week (Tues, Weds, Thurs)
• Pay Rate: £32.64 per hour (LTD)

The Role
You’ll be responsible for investigating and drafting Stage 2 complaint responses across a range of housing and repairs issues. This role is suited to someone who can hit the ground running, managing a caseload of around 10 complaints per week, and supporting the service to clear its backlog.
Requirements

• Proven recent experience handling Stage 2 complaints (essential)
• Strong background in housing and repairs complaint resolution
• Confident in drafting formal responses and communicating complex outcomes clearly
• Experience working with or responding to the Housing Ombudsman
• Ability to work quickly and accurately under pressure

This is a fantastic opportunity to make an immediate impact within a busy housing service.
For more information or to apply, please contact George Westhead at Service Care Solutions.