Credit Controller

Job Title: Credit Controller
Location: Urmston, M41 7RR
Salary: £29,700

We are delighted to be recruiting for a Credit Controller to join a dynamic finance team on a permanent basis. This role is pivotal in ensuring effective credit control processes, maintaining strong customer relationships, and supporting the business in achieving its financial objectives.
What you will be doing:

• Manage outstanding sales balances by leveraging internal and external relationships to ensure timely payments.
• Negotiate repayment plans where necessary and authorise orders in line with credit policies.
• Review and assess new customer applications for creditworthiness, setting appropriate credit limits and terms.
• Reconcile customer accounts and accurately allocate payments to invoices.
• Monitor and review credit limits based on turnover and forward orders, following credit reference and insurer guidelines.
• Follow collection procedures for overdue accounts, including telephone collection techniques and escalation to legal action when required.
• Maintain accurate records and ensure compliance with company policies and credit control best practices.
• Focus on dispute management from identification through to resolution with a “first-time-right” approach.
• Support continuous improvement initiatives within the credit control function.
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Requirements and Specifications:

• Minimum 2 years’ experience in credit control, ideally managing high-volume transactions.
• Experience with self-billing and managing own ledger.
• Strong organisational skills with the ability to prioritise and work in a fast-paced environment.
• Excellent negotiation and communication skills, both written and verbal.
• Numerate with the ability to interpret and communicate complex accounts and financial reports.
• Proficiency in Microsoft Excel (advanced knowledge preferred).
• ICM student or member (desirable).
• Basic financial analysis skills and general commercial understanding (preferred).

Benefits:

• Salary of £29,700
• Profit Share Bonus: Enjoy a discretionary bonus based on the company's success.
• 25 days starting annual leave entitlement and earn an extra day off for every 3 years of service, up to 2 additional days.
• Perks at Your Fingertips: Access a variety of benefits through our company website.
• Benefit from enhanced Maternity, Paternity & Adoption leave after 2 years of service.
• Volunteer Day
• Free Parking
• Cycle to work scheme

If you or someone that you know would be interested in applying to the Credit Controller vacancy, then don't hesitate to get in touch with Taylor Townsend via email, taylor.townsend@servicecare.org.uk, or via phone on 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.