Customer Service Advisor

Job Title: Customer Service Advisor
Location: Solihull B37 – Office Based
Contract: Temporary (Approx. 4 Months)
Hours: 37 hours per week
Start Date: Early May 2026

About the Role:

We are currently recruiting for multiple Customer Service Advisors to join a busy and fast-paced contact centre environment. This role forms part of a key customer initiative focused on improving data quality and ensuring vulnerable customers receive the appropriate support.

This is an excellent opportunity for candidates with strong customer service experience who are confident managing high volumes of contact while delivering a consistently high standard of service.

Responsibilities:

• Handle inbound and outbound customer contact via calls, emails, texts, and voicemails
• Conduct high volumes of outbound calls to gather and verify customer information, including vulnerabilities and household details, handling sensitive conversations with empathy while accurately updating systems to improve the quality and completeness of customer data
• Resolve customer queries at the first point of contact wherever possible
• Accurately update internal systems and maintain clear, consistent customer records
• Work to targets and service standards within a high-volume environment
• Collaborate with colleagues to improve service delivery and overall team performance
• Ensure compliance with data protection regulations and organisational policies

Requirements:

• Proven experience in a customer service role (contact centre experience preferred)
• Confident handling high volumes of calls, including outbound campaigns
• Strong communication and interpersonal skills
• Ability to manage workload and meet deadlines in a fast-paced environment
• High attention to detail, particularly when updating systems and handling data
• Comfortable managing sensitive conversations with empathy and professionalism
• IT literate, with experience using databases and Microsoft Office
• Knowledge of housing services is desirable but not essential

Additional Information

• Interviews taking place week commencing 20th April 2026
• This is a fully office-based role for the duration of the assignment

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk