Data Support & Request Officer

Job title – Data Support & Request Officer
Location – Crawley RH10 (Hybrid)
Contract – Temporary (3 Months)
Hours – 37 hours per week,
Start Date – ASAP

The Role Summary
We are currently recruiting for a Data Support & Request Officer to support the handling and processing of statutory information requests during a busy period. The role will focus on managing Freedom of Information (FOI), Environmental Information Regulation (EIR), and Subject Access Requests (SAR) while ensuring compliance with relevant legislation and statutory deadlines.
The successful candidate will assist with request handling, case coordination, and administrative support while ensuring information is processed accurately and within required timescales.

Your key duties within the role will include:

• Support the processing of FOI, EIR and SAR requests accurately and within statutory timescales.
• Ensure compliance with Freedom of Information Act 2000, Environmental Information Regulations 2004, and Data Protection Act 2018.
• Acknowledge, triage and log requests through the case management system.
• Liaise with internal service areas to gather requested information.
• Review responses to ensure accuracy, completeness and legislative compliance.
• Apply relevant exemptions or exceptions where appropriate.
• Undertake redaction of sensitive information prior to release.
• Maintain accurate records within the case management system.
• Provide guidance to officers and requestors regarding information requests.
• Support the Ombudsman complaints process, including gathering and checking case information and assisting with responses.
• Assist with complaints processing where required.

Requirements

• Knowledge of handling and processing personal data.
• Knowledge of the Freedom of Information Act, Environmental Information Regulations and Data Protection legislation.
• Working knowledge of data request handling processes and corporate administrative procedures.
• Strong organisational skills and attention to detail.
• Ability to prioritise work and meet statutory deadlines.
• Strong written and verbal communication skills.
• Ability to follow procedures and proofread documentation accurately.
• Ability to use Microsoft Office including Word, Excel, Teams, SharePoint and Outlook.
• Experience handling FOI, SAR or data related requests.

Desirable

• Knowledge of local government processes.
• Experience liaising with external bodies such as the Information Commissioner or Ombudsman.
• Knowledge of complaints handling processes.
• Data Protection qualification (e.g. GDPR Practitioner Certificate) or equivalent experience.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk