Digital Care Technician

Digital Care Technician
Service: Connected Care, Haringey Council
Location: Haringey, London
Contract: Full-time, 36 hours per week - initially 3 months
Hours: Monday to Saturday (1 Saturday per month), 9:00am – 5:00pm
Salary: £22 per hour UMB ( £17 PAYE)

About Connected Care Connected Care is a 24-hour, 365-days-a-year emergency service provided in-house by Haringey Council. We offer vulnerable residents a personal alarm system that can be activated in case of an emergency, as well as a mobile response service to provide immediate assistance in residents’ homes when needed.
Our mission is to ensure residents feel safe, supported, and connected at all times.
The Role We are seeking a dedicated Digital Care Technician to join our Connected Care Service team.
You’ll play a vital role in ensuring that all telecare and lifeline equipment is installed, deinstalled, and maintained safely, effectively, and in a timely manner. This includes working with tools and ladders, as well as supporting service users, their families, and carers to understand and use the equipment confidently.
This is a hands-on, community-focused role that directly contributes to improving the safety and wellbeing of vulnerable residents across Haringey.
Key Responsibilities

• Install, deinstall, test, and maintain digital care and telecare equipment in residents’ homes.
• Ensure all installations meet safety and service standards.
• Demonstrate equipment use to residents, families, and carers to ensure full understanding.
• Respond to technical faults and resolve issues promptly to maintain service continuity.
• Maintain accurate records of all work completed.
• Drive to service users’ homes to carry out installations and maintenance.

About You We’re looking for someone who is practical, compassionate, and confident working independently in the community.
Essential criteria:

• Experience installing and maintaining lifelines and telecare equipment in service users’ homes.
• Confident in using tools, ladders, and digital care devices.
• Excellent communication skills and a customer-focused approach.
• Full, clean UK driving licence.
• Ability to pass the Council’s driving assessment (Council fleet vehicles provided once passed).
• Willingness to use your own vehicle initially (mileage expenses paid).

If you would like to apply for this position please contact Nicola at nicola.mansfield@servicecare.org.uk or on 01772 208964