Direct Payments Case Worker

Direct Payments Case Worker – Adult Services (Blackpool Council)
Location: Bickerstaffe House, Blackpool
Contract: 6 months (until 27/03/2026)
DBS: Enhanced
Car User: Casual

An excellent opportunity has arisen for an experienced and highly organised Direct Payments Case Worker to join the Adult Social Care team at Blackpool Council. This role offers the chance to make a real difference to the lives of vulnerable adults by supporting them to manage their own care through Direct Payments.

The Role As part of the Direct Payments Team, you’ll help individuals who choose to manage their own care provision. You’ll work both independently and collaboratively, providing advice, guidance, and practical support to help service users make informed choices and maintain financial control over their care packages.

Your responsibilities will include:

• Supporting and advising Direct Payment users on managing their care, recruitment, and employment of personal assistants.
• Monitoring financial records, auditing spend, and maintaining accurate data using Microsoft Excel and internal systems.
• Conducting home visits and liaising with families, social workers, and partner organisations.
• Promoting awareness of the Direct Payments service and contributing to its ongoing development.
• Ensuring compliance with statutory obligations, employment law, and local procedures.

About You We’re looking for someone who is motivated, empathetic, and confident in handling both people and numbers. You’ll need to be well-organised, with excellent communication skills and the ability to manage a varied caseload independently.

Essential criteria:

• GCSEs (or equivalent) including Maths and English.
• Strong working knowledge of Microsoft Office, especially Excel.
• Experience of financial administration, auditing, or monitoring processes.
• Excellent time management and organisational skills.
• Confident communicating with service users, families, and professionals at all levels.
• Experience of working with confidential information.
• A commitment to personal development and keeping up to date with relevant legislation.

Desirable criteria:

• Knowledge of Direct Payments and social care legislation (e.g. Care Act 2014).
• Understanding of employment law and payroll processes.
• ECDL or CLAIT qualification.

Additional Information

• You’ll manage your own caseload and schedule visits, ensuring safe lone working practices.
• The role involves regular home visits, meetings, and data management.
• The post requires working directly with vulnerable adults, families, and external agencies, including occasional contact with challenging situations.

Council Vision and Values Blackpool Council is committed to delivering high-quality, community-focused services that make a real impact. Our vision is to be “the UK’s number one family resort with a thriving economy that supports a happy and healthy community.”
We value accountability, fairness, compassion, and integrity in everything we do.

Apply Now If you’re passionate about supporting independence and want to be part of a dedicated team making a real difference in people’s lives, we’d love to hear from you.

To apply or refer someone for this role, please contact John Deane at john.deane@servicecare.org.uk.

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