Early Intervention Officer

Early Intervention Officer
Manchester
Temporary
Full Time
Hybrid/Remote

Summary
An excellent opportunity has arisen for an experienced Early Intervention Officer to join a leading Housing Association in Manchester, supporting income recovery and tenancy sustainment by managing low-level arrears and delivering proactive customer-focused interventions. Hybrid working – 4 days at home and 1 day in office.
THE ROLE
The Early Intervention Officer will work within the Customer Accounts team to manage lower-level rent arrears cases, maximise income collection and support customers to sustain their tenancies.
• Manage rent, service charge and sundry debt accounts up to court stage across multiple tenures
• Proactively contact customers via phone, email and digital platforms to secure payments and reduce arrears
• Provide basic welfare benefits advice and liaise with Housing Benefit and DWP where required
• Ensure compliance with pre-action protocols and Equality Act requirements prior to legal escalation
• Handle inbound and outbound income-related enquiries, working collaboratively with Customer Services
• Maintain accurate records and complete income-related administrative tasks
• Work with internal teams and external agencies to deliver holistic support and maximise collection performance
THE CANDIDATE
The ideal candidate will have previous experience in a similar Income Officer, Rent Recovery Officer or Arrears Management role within social housing.
• Experience managing rent arrears and negotiating repayment arrangements
• Strong customer service skills with the ability to be assertive yet supportive
• Good working knowledge of welfare benefits and income maximisation
• Experience liaising with external partners such as DWP and local authorities
• Confident IT user with Microsoft Office skills and experience using housing management systems
THE CONTRACT
Full time – Monday-Friday 9-5
Length of Contract: 3 Month Contract
Hybrid working – 4 days at home and 1 day in office in Didsbury.
Rate: The pay for the role is £16.53 per hour LTD company rate. The PAYE equivalent is £14.09 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!