Estate Operations Coordinator

🏘️ Estate Operations Coordinator Location: South London
Rate: £24.35 per hour (LTD)
Hours: Monday to Friday, 9am–5pm (occasional evenings for resident meetings)
Contract: Temporary
I’m currently working with a large London-based housing association who are looking to appoint an Estate Operations Coordinator to support the day-to-day management of a large, mixed-use residential estate.
This is a highly resident-focused role, ideal for someone with strong customer service skills who enjoys being visible on an estate, liaising with residents, and ensuring services are delivered to a high standard.
🔑 The Role Working closely with the Estate Operations Manager and wider estate team, you’ll be responsible for ensuring the smooth and safe running of the estate. Key responsibilities include:

• Acting as a key point of contact for residents, visitors and contractors
• Carrying out regular estate inspections to monitor safety, cleanliness and standards
• Coordinating contractor visits and monitoring performance on-site
• Logging, escalating and following up repairs, defects and estate issues
• Supporting compliance activity and maintaining accurate documentation
• Assisting with resident meetings, engagement activity and community events
• Working collaboratively with housing, property and facilities teams

👤 The Ideal Candidate

• Strong customer service or hospitality background
• Confident communicator with excellent interpersonal skills
• Able to manage multiple tasks in a busy, resident-facing environment
• Comfortable liaising with contractors and internal stakeholders
• Organised, proactive and able to work under pressure
• Experience working in diverse communities

✅ Essential Requirements

• Customer service or hospitality experience
• Excellent written and verbal communication skills
• IT literate (Word, Excel, Outlook)
• Basic DBS (or willingness to obtain one)

🌟 Desirable

• Experience in a similar estate, housing or property-based role
• Contractor liaison or facilities coordination experience
• Housing association or property management exposure

If you’re looking for a hands-on estate role where resident experience is genuinely at the heart of the service, this is a great opportunity to join a well-structured team and make an immediate impact.
📞 George Westhead
📧 george.westhead@servicecare.org.uk
☎ 01772 208966