Estates Services Support Coordinator

Job title: Estates Services Support Coordinator
Location: Coventry, CV4
Contract Type: Permanent
Weekly Hours: Full Time
Salary: £28,923

Job Purpose

We are seeking an Estates Services Support Coordinator to provide comprehensive administrative and clerical support to a busy Estates & Services function. This role plays a key part in supporting operational teams, ensuring effective coordination, accurate record keeping, and high standards of service delivery.

Key Responsibilities:

• Provide administrative support across Estates & Services teams
• Take and prepare meeting minutes, letters, and general correspondence
• Set up and maintain office systems to support effective service delivery and accurate record keeping
• Monitor work plans and action plans, updating progress and chasing outstanding actions
• Prepare reports, presentations, policies, and management documents using Word, Excel, and PowerPoint
• Manage diaries and organise meetings using Outlook or equivalent systems
• Provide general clerical support including reception duties, post handling, filing, photocopying, and stationery management
• Maintain and monitor records across estates, performance, and asset management systems
• Produce daily, weekly, and productivity reports as required
• Maintain accurate staffing records including sickness and annual leave
• Process invoices, payments, uniform/PPE orders, and maintain accurate logs
• Run performance monitoring reports and support trend analysis
• Raise and close works daily and support operational tracking
• Deal with customer and tenant enquiries, including arranging appointments for services such as pest control or bulk waste removal
• Liaise with internal departments and external contractors to ensure matters are dealt with promptly
• Ensure GDPR compliance, confidentiality, and secure handling of sensitive information
• Provide cover across the admin team during sickness and holiday periods
• Undertake any other duties appropriate to the role as required

Candidate Profile

• Experience in an administrative role within housing, estates, or a similar operational environment
• Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience of working to targets and supporting performance monitoring
• Confident and professional communication skills, both written and verbal
• Ability to work independently and manage competing priorities
• Good understanding of data protection, confidentiality, and GDPR
• Awareness of equality, diversity, safeguarding, and health & safety principles

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk