Family Hub Coach

Financial Wellbeing Family Hub Coach Household Support Fund
Grade 7
? Staffordshire

We’re recruiting Financial Wellbeing Family Hub Coaches to support residents across Staffordshire to improve their financial stability, build resilience, and reduce the need for specialist interventions.

This is a rewarding frontline role working directly with individuals and families, helping them access support, improve outcomes, and feel more confident managing their financial wellbeing.

About the Role As a Financial Wellbeing Family Hub Coach, you will:

• Work directly with residents across Staffordshire to improve financial wellbeing outcomes
  
  
• Provide targeted, practical support to individuals and families facing financial hardship
  
  
• Deliver one-to-one and group-based financial wellbeing interventions in Family Hubs and community settings
  
  
• Support residents to access emergency and targeted financial support where required
  
  
• Signpost and coordinate support with partner agencies and community services
  
  
• Build strong multi-agency relationships to ensure joined-up, early help support
  
  
• Promote healthy lifestyles, financial resilience, and improved life chances
  
  
• Maintain accurate records using IT systems and contribute to data gathering and reporting
  
  

This role requires a flexible, proactive approach and the ability to work confidently with people facing complex challenges.

About You We’re looking for candidates who can demonstrate:

• NVQ Level 3 (or equivalent qualification or experience) in working with individuals
  
  
• Experience of delivering training, workshops, or group-based interventions (PTLLS or equivalent desirable)
  
  
• Solid experience working directly with individuals or families in a relevant setting
  
  
• A strong understanding of financial exclusion and its impact on households
  
  
• Knowledge of the benefits system and wider financial wellbeing support services
  
  
• Experience working with vulnerable groups, including families with complex needs
  
  
• Understanding of safeguarding for children and adults
  
  
• Confidence in multi-agency working and effective signposting
  
  
• Ability to work both independently and as part of a wider team
  
  
• Strong communication, time-management, and problem-solving skills
  
  
• A full driving licence and access to a vehicle
  
  
• Flexibility to meet the needs of Staffordshire residents
  
  

Our Values We are:

• Ambitious for our communities
  
  
• Courageous in tackling challenges
  
  
• Empowering our people to do their jobs well
  
  

We are committed to equality, safeguarding, and creating a supportive working environment.

Additional Information

• This post may require an Enhanced DBS check
  
  
• We are proud to be a Disability Confident Employer and guarantee an interview to eligible candidates who meet the minimum criteria
  
  

How to Apply To apply or request further information, please contact:

? john.deane@servicecare.org.uk

? Referral Bonus Know someone who would be a great fit?
If you refer a candidate who is successfully placed, you could receive £250.