Family Information and Advice Officer

Agency Opportunity: Family Information and Advice Officer – Enfield Children’s MASH
Location: Enfield
Service Area: Children’s Multi-Agency Safeguarding Hub (MASH)
Contract Type: Initially 3 months, 
Working Pattern: Full-time, Start tine: 9am finish time: 5pm
Pay Rate: £23 per hour UMBRELLA - £18 PAYE

About the Role: We are looking for a skilled and motivated professional to join Enfield’s Multi-Agency Safeguarding Hub (MASH) as a Family Information and Advice Officer.
This is a fast-paced and high-impact role within a well-established and supportive team that plays a vital part in safeguarding children and supporting families across the borough.
Please note: Applicants must have previous experience working within Children's Services

About Enfield MASH Enfield MASH acts as the single point of contact for all referrals into Early Help and Children’s Social Care. The team works collaboratively with a range of co-located partner agencies—including Police, Health, and Education—to assess risk, share information, and make timely, evidence-based decisions to ensure that children receive the right support at the right time.
This is a dynamic, high-volume environment that requires attention to detail, effective communication, and the ability to make quick, well-judged decisions in partnership with others.
Key Responsibilities

• Conduct MASH enquiries in collaboration with Social Workers and multi-agency partners, ensuring all actions are completed within agreed timescales.
• Provide timely and appropriate feedback to referrers, ensuring all communication aligns with GDPR and Working Together 2023 guidance.
• Offer clear and informed advice and guidance on the services, interventions, and resources available to support children and families.
• Maintain accurate and up-to-date records, contributing to management reports and data monitoring.
• Liaise effectively with internal colleagues and external agencies to ensure a coordinated, multi-agency response to safeguarding concerns.

About You To succeed in this role, you will bring:

• Proven experience within Children’s Services or a safeguarding environment.
• Strong organisational and administrative skills, with the ability to manage multiple tasks under pressure.
• Excellent verbal and written communication skills, with a professional and confident approach to information sharing.
• A sound understanding of information governance, GDPR, and relevant safeguarding legislation.
• A collaborative and proactive attitude, with the ability to work effectively as part of a multi-agency team.

If you believe you have the required skills and experience for this vacancy, contact Nicola today at nicola.mansfield@servicecare.org.uk or on 01772 208964