Family Support Worker

Family Support Worker – Letterbox
Service Area: Adoption Counts
Location: Stockport

We are currently recruiting for a Family Support Worker – Letterbox to join Adoption Counts, supporting children, birth families and adoptive families across the region.

This is a rewarding role where you will play a key part in helping children maintain their identity and sense of belonging through secure and sensitive communication between adoptive families and birth relatives.

Key Responsibilities:

• Facilitate Letterbox contact between adoptive families and birth families, ensuring exchanges are secure, appropriate, and child-focused.
  
  
• Provide adoption support by delivering tailored packages of care, supporting children with identity, belonging, and security needs.
  
  
• Work directly with adoptive families and birth families, offering guidance and support around adoption and its impact.
  
  
• Collaborate with other agencies to ensure children and families receive the right support.
  
  
• Contribute to service development, attend team meetings, and take part in training and regional adoption events.
  
  
• Maintain clear, timely, and accurate records in line with policy requirements.
  
  

About You: We are looking for someone who can build trusting relationships with children and families and who is committed to child-focused, inclusive practice. The ideal candidate will:

• Hold an NVQ Level 3 (or equivalent) in childcare.
  
  
• Have experience of working with children who have experienced trauma or neglect and their families/carers.
  
  
• Be confident working with children and young people with challenging behaviours.
  
  
• Have knowledge of adoption, attachment, safeguarding, and child development.
  
  
• Be able to work effectively with colleagues, partner agencies, and families.
  
  
• Have strong communication, organisational, and teamwork skills.
  
  
• Be a car driver (alternative arrangements will be considered for disabled applicants).
  
  

Why Join Us? This role gives you the opportunity to make a genuine difference in the lives of adopted children and their families, helping them feel supported, understood, and connected. You’ll be part of a passionate, dedicated team within a forward-thinking regional adoption agency.

How to Apply: If you are interested in this opportunity, please send your CV to john.deane@servicecare.org.uk.

? Referral Bonus: If you know someone who may be suitable for this role, refer them! If they are successful, you could receive £250 as a thank you.