Head of Repairs

Head of Repairs – London/ Housing Association
£600 per day Outside IR35 
5 days a week
6-month interim contract


We’re looking for an experienced Head of Repairs to lead a high-performing property repairs service for a large housing provider. This senior role will be responsible for the operational delivery of responsive and minor works, disrepair management, and damp & mould prevention across a significant housing portfolio.
You’ll oversee a large multi-disciplinary team of around 170 staff and manage a budget in excess of £20m, ensuring service excellence, compliance, and value for money are at the forefront of delivery.

Responsibilities

• Lead the responsive repairs, minor works, and disrepair functions, ensuring operational performance meets corporate KPIs and customer expectations.
• Maintain compliance with all statutory, regulatory, and health & safety obligations.
• Manage and forecast budgets of circa £20m, working closely with Finance Business Partners to ensure cost efficiency and accountability.
• Champion customer satisfaction through effective complaint resolution and performance reporting to senior leadership.
• Develop and motivate a high-performing team culture, ensuring workforce optimisation and productivity.
• Report performance and compliance data to the Executive and Board, driving continuous improvement initiatives.
• Act as the senior point of escalation for complex cases, including disrepair and legal claims.
• Participate in the out-of-hours escalation rota as required.

Requirements

• Proven experience leading large-scale responsive repair and maintenance services within housing or a similar environment.
• Strong financial and commercial acumen with demonstrable experience managing multi-million-pound budgets.
• Excellent leadership and people management skills, with experience leading large operational teams.
• Comprehensive understanding of housing compliance, disrepair management, and damp & mould strategy.
• Health & Safety qualification (IOSH / NEBOSH) or working towards.
• IT literate with experience using repairs management and scheduling systems.
• Full UK driving licence.

Contact: James at Service Care Solutions
01772 208967 / james.glover@servicecare.org.uk