Head of Service Charges, Rent & Income

Head of Service Charges, Rent & Income – Norfolk
Salary: £65,000
Contract: Permanent
Working Pattern: Full-time (37 hours)
Location: Norfolk (Hybrid working available)
An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service Charges, Rent & Income.
This is a senior leadership role responsible for shaping and delivering strategic direction across income, rent setting, and service charge functions.
The Role
Reporting into the Director of Tenant Services, you will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes.
You will:

• Provide strategic leadership across rent, service charges, and income collection
• Oversee policy development, compliance, and regulatory alignment
• Lead on income maximisation and arrears reduction strategies
• Drive continuous improvement, system enhancements, and service transformation
• Manage and develop high-performing teams, fostering a culture of accountability and innovation
• Act as a key representative at regional and national forums

About You
We’re looking for a senior housing professional with:

• Extensive experience in service charges, rent, and income management
• Strong knowledge of housing legislation and regulatory frameworks
• Proven leadership experience with the ability to influence at a strategic level
• A track record of delivering financial performance and customer-focused outcomes
• Excellent stakeholder management and communication skills

What’s on Offer

• Competitive salary of £65,000
• Permanent position offering long-term career progression
• Hybrid working to support work-life balance
• Opportunity to shape strategy within a progressive housing organisation

Apply / Contact
For more information or to apply, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞 01772 208966