Homeless advisor

Homeless advisor
Location: Derby
Client: Derby City Council
Contract Type: Full-time / Temporary (3 months)
Hours: 37 hours per week
Salary: £15.84 per hour (Umbrella)
About the Role
An exciting opportunity has arisen within the Housing Options Service to join a dedicated team providing high-quality, customer-focused advice and assistance to vulnerable families and single individuals across Derby who are homeless or at risk of homelessness. In this front-line role, you will manage your own caseload, delivering tailored advice and support aimed at preventing homelessness wherever possible. The position requires a strong ability to assess complex situations, make sound decisions within a legal framework, and ensure customers receive a fair and efficient service.
Key Responsibilities

• Provide front-line advice and assistance to customers who are homeless or threatened with homelessness.
• Manage and maintain a personal caseload, ensuring cases are progressed promptly and effectively.
• Conduct thorough assessments of individual circumstances, applying relevant housing legislation and local policies.
• Develop and implement prevention plans to help customers retain or secure suitable accommodation.
• Liaise with landlords, support agencies, and other partners to identify solutions and negotiate positive outcomes.
• Maintain accurate records, documentation, and case notes in line with data protection and service standards.
• Deliver excellent customer service and act as a first point of contact for housing and homelessness queries.

Experience & Knowledge

• Experience of working in a housing, homelessness, or related advice environment.
• Understanding of housing legislation, particularly the Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017.
• Knowledge of welfare benefits, tenancy law, and housing rights.
• Experience of managing a diverse caseload and working to deadlines.
• Familiarity with partnership working across statutory and voluntary sectors.

Skills & Competencies

• Strong interpersonal, communication, and negotiation skills.
• Excellent attention to detail and ability to analyse complex information.
• Investigative approach with the ability to probe and understand individual circumstances.
• Ability to make informed decisions within a legal and procedural framework.
• Strong organisational and time-management skills.
• Competent in the use of IT systems and case management software.
• Commitment to providing a customer-focused and inclusive service.

Additional Requirements

• Flexibility to work in a fast-paced and demanding environment.
• Ability to work both independently and as part of a team.
• Enthusiastic and proactive approach to problem-solving.
• Willingness to undertake ongoing training and development.

Additional Benefits

• Generous annual leave entitlement.
• Local Government Pension Scheme membership.
• Employee wellbeing and support programmes.
• Opportunities for career development and progression.
• Flexible and hybrid working options (where applicable).

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk