Homeowner Services Officer

🏢 Homeowner Services Officer
📍 Location: Eastleigh (Office-based)
💰 Rate: £24.30 per hour (LTD)
🕒 Contract: 3 Months
⏰ Hours: Full-time, Monday to Friday
I’m currently working with a respected housing provider who is looking to appoint an experienced Homeowner Services Officer to join their Specialist Residential Services team on a temporary basis.
This is a fantastic opportunity for a leasehold professional with strong technical knowledge who can confidently manage a varied portfolio and provide specialist advice to homeowners.
🔑 The Role
Working from the Eastleigh office, you’ll take ownership of a portfolio of leasehold, freehold and shared ownership properties, acting as the key contact for customers and internal stakeholders.
Key responsibilities include:

• Managing a portfolio of homeowner accounts, ensuring high-quality leasehold management services
• Investigating and responding to service charge enquiries and disputes
• Identifying and resolving breaches of lease and covenant issues
• Managing lease extensions, assignments, consents and enfranchisement queries in liaison with legal teams
• Providing specialist advice to customers and colleagues on leasehold and shared ownership matters
• Handling complex or sensitive cases professionally and proactively

🧠 About You
To be successful in this role, you will have:

• Strong experience working within leasehold and shared ownership management
• Sound knowledge of relevant legislation, including:
  • Commonhold and Leasehold Reform Act 2002
  • Landlord and Tenant legislation
  • Building Safety Act 2022
• Experience dealing with service charges, lease variations, extensions, breaches and consents
• The ability to manage challenging conversations and resolve issues calmly and effectively
• Excellent organisational skills and the ability to manage a varied caseload

⭐ Why Apply?

• Competitive rate of £24.30 LTD per hour
• Immediate start available
• Opportunity to work within a specialist homeowner services team
• Gain experience with a well-established housing organisation

📩 Interested?
If you have the relevant experience and would like to find out more, please get in touch:
George Westhead
📧 george.westhead@servicecare.org.uk
📞01772 208966
If this role isn’t quite right but you work within Housing or Property Services, feel free to get in touch to discuss other opportunities.