Homeownership Officer

Home Ownership Officer
Location: SE1 London
Salary: £43,000 per annum
Job Type: Permanent, Full Time

Are you driven by delivering exceptional customer service, managing a varied workload, and developing your career within homeownership?

I’m working on behalf of a valued housing provider who is looking for an experienced Home Ownership Officer to join their team in SE1.

In this role, you’ll be responsible for delivering a high-quality service to a portfolio of homeowners across Southeast London. You’ll bring strong leasehold knowledge, excellent communication skills, and the confidence to manage a demanding caseload with professionalism and care.
What you’ll be doing:

• Managing a patch of homeowner accounts, ensuring a responsive and customer-centred service.
• Issuing clear and compliant Section 20 notices.
• Handling queries relating to Estimate and Actual service charges, major works, and legislative requirements.
• Managing solicitor enquiries, lease extensions, alterations requests, and statutory processes including Right to Buy and Right to Acquire.
• Acting as a champion for the customer, providing clear advice and support.
• Overseeing relationships with third-party managing agents.

About you:

• Minimum of three years’ experience in a customer-facing leasehold or homeownership role.
• Strong knowledge of relevant legislation, including service charges, statutory consultation, and RTB/RTA.
• Excellent customer service skills across face-to-face, telephone, and written communication.
• Able to prioritise effectively, work under pressure, and meet multiple deadlines.
• Confident working independently as well as part of a team, with a proactive, solution-focused approach.

Benefits:

• Competitive salary
• 29 days’ annual leave (plus bank holidays)
• 4%–6% pension contribution
• Additional benefits package

If you're interested in discussing this opportunity further, please get in touch:
George Westhead – Recruitment Consultant, Service Care Solutions
📞01772 208 966
📧 George.Westhead@servicecare.org.uk