Homeownership Officer

Homeownership Officer
Islington
Full Time
Temp - Perm

A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio.

THE ROLE
As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed.
Key responsibilities include:
• Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries
• Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard
• Processing staircasing, resales, lease extensions and Right to Acquire applications
• Assisting with service charge calculations, enquiries and statutory Section 20 consultation
• Welcoming new residents and ensuring a professional onboarding experience
• Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety
• Recording all customer contact accurately on the housing management system THE CANDIDATE
The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector.
You will also have:
• Strong knowledge of leasehold management and the affordable housing sector
• Experience working with housing management systems
• Excellent customer service skills with a proactive, solution-focused approach
• Ability to work independently, manage time effectively and prioritise workloads
• Strong communication and relationship-building skills with internal and external stakeholders THE CONTRACT
Working Hours: 35 hours per week
Length of Contract: 3 Months, Monday to Friday, 9am–5pm
Rate: £24.001 to £26.00 per hour LTD. PAYE equivalent £20.46 – £22.17 per hour (inclusive of holiday pay) HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!