Housing Customer Service Advisor

Job title: Housing Customer Service Advisor
Location: London N4 (Office based for 1 month) then 1 or 2 days from home
Start Date: ASAP
Contract Type: Temporary 6 months
Weekly Hours: 35 hours per week
 
Job Purpose
 
We’re seeking a confident and customer-focused Customer Service Advisor to be the first point of contact for residents, contractors, and stakeholders. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering a professional and responsive service.
 
Key Responsibilities:

• Act as the first point of contact for all customer and contractor queries via phone, email, or in person
• Resolve queries at first contact wherever possible, or direct them to the appropriate team
• Log and manage repairs, complaints, transactions and service requests using internal systems
• Assist with arrears enquiries, analysing account history and advising on next steps
• Support callers reporting anti-social behaviour and other casework matters, ensuring accurate recording and correct advice is given
• Carry out administrative tasks including managing emails, generating letters, logging data, and processing orders or requests
• Take ownership of customer interactions and follow up to ensure satisfaction
• Provide reception cover, welcoming visitors and maintaining a professional front-of-house environment

Candidate Profile

• Experience in a customer service or contact centre environment within Housing
• Excellent communication and interpersonal skills
• Strong attention to detail and the ability to problem solve under pressure
• Ability to manage time effectively and prioritise competing tasks
• Proficient with Microsoft Office and confident in learning new systems
• Experience within housing or public services (desirable but not essential)
• A positive, flexible, and professional approach to work
• Committed to delivering inclusive, respectful, and high-quality service

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
 
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk