Housing Fire Safety Administrator

Job title – Resident Fire Safety Administrator
Location – London N1 – 3 days office-based, 2 days working from home
Contract – Temporary 12 weeks
Working hours – 35 hours per week (9-5)
Start Date – Asap

We are recruiting a Resident Safety Support Administrator on a temporary basis to support a Building Safety team working with residents living in higher and medium risk buildings.

This role focuses on resident contact, inbox management, scheduling visits, and maintaining accurate, auditable records relating to resident safety and evacuation planning. You’ll be speaking directly with residents, so confidence, empathy, and strong organisation skills are essential.

Key responsibilities

• Manage a shared inbox and respond to resident and stakeholder enquiries within agreed timescales
• Make outbound phone calls to residents to discuss service adjustments and safety planning
• Communicate with residents using their preferred method, handling sensitive conversations with empathy and professionalism
• Encourage and arrange appointments for person-centred fire risk assessments where required
• Schedule visits and appointments using Outlook diaries for yourself and specialist team members
• Maintain clear, accurate, and auditable records of all contact and actions on the CRM system
• Analyse service adjustment (vulnerability) data to identify residents in scope of Residential PEEPs regulations

What We’re Looking For

• Proven experience providing full administrative support in a busy environment
• Confidence speaking to residents and customers by phone and email
• Strong understanding of confidentiality and handling sensitive information appropriately
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Good problem-solving skills and the ability to work independently when required
• High attention to detail and accurate record keeping
• Strong IT skills, including Office 365 (Outlook, Word, Excel, Teams)
• Ability to work collaboratively as part of a wider team

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk