Housing Officer

Housing Officer
30 Week Temporary Contract
£27.56 LTD per hour
Patch covering Westminster & N1
Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.
This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services.
The Role
As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.
You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities.
Key Responsibilities

• Manage a designated patch, acting as the main point of contact for residents
• Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard
• Monitor contractor performance and address service delivery issues
• Respond to tenancy and estate management enquiries
• Identify and resolve issues impacting customer satisfaction
• Work collaboratively with internal teams and external partners
• Support continuous service improvement initiatives

About You
We are looking for someone who:

• Has previous experience in customer service (housing experience desirable but not essential)
• Demonstrates resilience and strong problem-solving ability
• Is confident managing competing priorities across a patch
• Communicates effectively with a wide range of residents
• Takes ownership and accountability for service delivery
• Genuinely puts customers first

Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification.
Why Apply?

• Competitive £27.56 LTD per hour
• 30-week temporary assignment
• Opportunity to work within a respected London housing organisation
• Meaningful role improving resident experience across central London

If you are interested, please contact:
George Westhead
📧 george.westhead@servicecare.org.uk
📞01772 208966