Housing Officer

Housing Officer
Merton, London
£23.30 per hour LTD
12-week temporary contract
Full-time

We are currently recruiting for an experienced Housing Officer to join a housing provider in Merton on an initial 12-week temporary contract.

The successful candidate will provide a customer-focused housing service, acting as a key point of contact for residents and working closely with internal teams, contractors and external partners to resolve housing, repairs and maintenance matters.

Key responsibilities:

• Deliver an effective and responsive housing management service to residents
  
  
• Act as the main point of contact between residents, housing teams and contractors
  
  
• Respond to resident enquiries, complaints and service requests
  
  
• Work with repairs and maintenance teams to resolve property-related issues
  
  
• Build positive relationships with residents and local communities
  
  
• Coordinate communication regarding works, service changes and ongoing cases
  
  
• Organise resident meetings, briefings and community engagement activities
  
  
• Maintain accurate customer and case records in accordance with GDPR
  
  
• Analyse customer feedback and service data to identify trends and improvements
  
  
• Attend residents’ homes, properties and meetings when required
  
  
• Ensure residents are kept informed and outstanding actions are progressed effectively
  
  

Essential experience:

• Previous experience in a frontline Housing Officer or housing management position
  
  
• Experience working for a housing association, local authority or similar organisation
  
  
• Good knowledge of tenancy management and social housing services
  
  
• Experience handling complaints, resident enquiries and complex customer issues
  
  
• Understanding of repairs and maintenance services within social housing
  
  
• Strong written communication, letter-writing and report-writing skills
  
  
• Ability to build effective relationships with residents, colleagues and contractors
  
  
• Excellent organisational, analytical and problem-solving skills
  
  
• Confident using IT systems and maintaining accurate customer records
  
  
• Ability to travel locally and occasionally attend meetings outside normal working hours
  
  

This is an excellent opportunity for an experienced Housing Officer to join a busy service and make an immediate impact for residents in Merton.

To apply, please contact George Westhead at Service Care Solutions on 01772 208966 or email george.westhead@servicecare.org.uk.