Housing Officer - General Needs

Housing Officer – Barnet
3 Month Temp to Perm
£27.56 LTD per hour
Service Care Solutions are currently recruiting on behalf of a respected Housing Association for an experienced Housing Officer to join their team in Barnet on a 3-month temporary contract with the opportunity to become permanent.
This is an excellent opportunity for a housing professional who enjoys being visible in their patch, building strong relationships with residents, and delivering a high-quality neighbourhood and tenancy management service.
The Role
You will be responsible for managing a defined patch, acting as the key point of contact for residents and ensuring estates are safe, well maintained and communities are places people are proud to live.
Key Responsibilities

• Manage a caseload of properties within a designated area
• Deliver a visible neighbourhood presence, carrying out regular estate inspections and resident visits
• Investigate and resolve anti-social behaviour and neighbour disputes
• Manage tenancy issues including breaches, sustainment and tenancy enforcement
• Act as the main liaison between residents, contractors and internal teams to resolve repairs and estate concerns
• Handle complaints and complex resident enquiries through to resolution
• Work with vulnerable residents, identifying support needs and making appropriate referrals
• Monitor and manage service delivery standards across cleaning, grounds maintenance and managing agents
• Ensure compliance with health and safety requirements including FRA actions and estate risks
• Contribute to service charge communication and resident engagement where required

Housing Officer
Requirements

• Previous experience in a Housing Officer / Neighbourhood Officer / Tenancy Management role
• Strong knowledge of tenancy management and ASB casework
• Experience carrying out estate inspections and managing contractors
• Excellent communication, investigation and problem-solving skills
• Ability to manage a busy caseload and work independently
• Housing sector experience is essential

Housing Officer 
Contract Details

• Location: Barnet
• Contract: 3 months temp to perm
• Rate: £27.56 LTD per hour
• Full time

If you are an experienced Housing professional looking for a role with long-term potential, this is a great opportunity to secure a permanent position with a well-established organisation.
For more information or to apply, please contact:
George Westhead
Service Care Solutions
📧 george.westhead@servicecare.org.uk
📞01772 208966