Housing Officer (Housing Advice - Homeless Prevention)

Housing Officer – Housing Advice / Homelessness Prevention (Temp)
Location: Devon
Rate: £26.80 LTD
Duration: Temporary – initial assignment with potential for extension
We’re recruiting a Housing Officer to provide high-quality frontline housing advice and homelessness prevention support. This is a temporary opportunity for an experienced housing professional who can deliver timely interventions and help clients access housing solutions.
Key Responsibilities:

• Provide housing advice and assistance to prevent homelessness, including working with Devon Home Choice and liaising with third parties acting on behalf of clients.
• Investigate homelessness applications, make decisions in line with council policies, and support clients in finding suitable housing solutions.
• Liaise with mortgage lenders, private landlords, letting agents, statutory and voluntary agencies, and provide mediation where required.
• Administer the Council’s statutory obligations regarding homelessness, including temporary accommodation placements.
• Support multi-agency initiatives, projects, and training, and supervise contractors where necessary.
• Deliver excellent customer service while managing sensitive cases involving vulnerable individuals.

Skills & Experience Required:

• HND or degree in housing (or equivalent experience).
• Full membership of the Chartered Institute of Housing or other relevant professional body.
• Proven experience in homelessness prevention and housing advice.
• Knowledge of housing law, welfare benefits, and relevant legislation, including supporting clients with mental health, domestic abuse, and substance misuse challenges.
• Strong decision-making, communication, and partnership-working skills.
• Ability to manage own caseload, work independently, and handle sensitive information responsibly.

This is an excellent opportunity for someone passionate about making a real difference in housing and homelessness prevention.
To Apply:
Contact George Westhead at george.westhead@servicecare.org.uk or call 01772 208966