Housing Options Officer

Homelessness Prevention & Housing Options Officer
Location: Fully Remote (occasional travel within Somerset if required)
Rate: £26.71 per hour
Contract: Temporary / Ongoing Assignment
Service Care Solutions are currently recruiting on behalf of a local authority for an experienced Homelessness Prevention & Housing Options Officer to join their Housing Solutions team. This is a fully remote position, offering an excellent opportunity to support residents while enjoying flexible working arrangements.
Role Purpose
You’ll provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Working collaboratively with partners and agencies, you’ll help individuals explore housing options, prevent homelessness, and secure suitable long-term accommodation.
Key Responsibilities

• Deliver tailored advice and guidance on homelessness prevention, housing options, and tenure rights.
• Progress and manage all homeless applications under Part 7 of the Housing Act, ensuring compliance with legislation and the Homelessness Code of Guidance.
• Complete housing applications under Part 6, ensuring timely and accurate processing.
• Conduct detailed assessments of applicants’ circumstances and needs to develop personalised housing plans.
• Make legally sound decisions on duties owed to applicants (e.g. prevention, relief, interim duty).
• Liaise effectively with partner agencies, including social services, police, health services, and housing providers, to coordinate holistic support.
• Assist clients in accessing private rented accommodation through bond guarantees or rent deposit schemes.
• Maintain accurate and compliant case records on the housing management system.

Essential Requirements

• Proven ability to build and maintain positive working relationships.
• Resourceful, persuasive, and solution-focused with strong problem-solving skills.
• Excellent time management with the ability to prioritise workload and meet deadlines.
• Flexible team player with initiative and the ability to work independently.
• Current driving licence and access to your own vehicle.

Desirable

• Previous experience working within homelessness prevention, housing advice, or housing options.
• Knowledge of relevant housing legislation, including the Homelessness Reduction Act 2017.

Additional Information

• A Basic DBS check and five years of references will be required prior to appointment.
• All disabled applicants meeting the essential criteria will be guaranteed an interview.

If you’re passionate about supporting individuals and families to find sustainable housing solutions, we’d love to hear from you.
📞 Contact: George Westhead – 01772 208 966 📧 Email: george.westhead@servicecare.org.uk