HR Caseworker

HR Caseworker

Location: Hybrid - Whitehall, Inner London
Contract: 15 month fixed term contract with possible extension
Pay Rate: £148.86 PAYE per day 
Start Date: 5th January 2026 (31st March 2027 end date)


About the Role:

The Ministry of Defence is seeking an experienced Eligibility and Relocation Caseworker (HEO) to manage complex HR casework related to eligibility and relocation. This is a hybrid role with a minimum of 2 days per week in our Whitehall office, and an induction period of up to 10 days onsite.

You will work in a fast-paced, sensitive environment, making decisions based on government policy, analysing complex information, and liaising with internal and external stakeholders.


Key Responsibilities:

• Assess and manage eligibility and relocation cases in line with MOD policy.
  
  
• Analyse information from multiple sources to make well-informed decisions.
  
  
• Clearly document and justify decisions in writing.
  
  
• Work under tight deadlines while maintaining high accuracy.
  
  
• Collaborate with stakeholders to gather information and support case resolution.
  
  
• Maintain confidentiality and comply with Data Protection requirements.
  
  
• Handle sensitive material with resilience and professionalism.
  
  

Essential skills and experience:

• Active SC Clearance (no restrictions).
  
  
• Sole UK National.
  
  
• Proven caseworker experience in a government or HR setting.
  
  
• Experienced decision-maker using government policy.
  
  
• Competent in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
  
  
• Excellent verbal and written communication skills.
  
  
• Strong analytical and problem-solving skills.
  
  
• Experience working in fast-paced, high-pressure environments.
  
  

Desirable:

• Background in MOD, Home Office, Police, or Immigration roles.
  
  
• Experience handling complex casework.
  
  
• Previous experience as an HR Caseworker in a government or defence environment.
  
  

Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
 
Harry Greenhalgh
Recruitment Lead – Police | Youth Justice | Domestic Abuse
Service Care Solutions
harry.greenhalgh@servicecare.org.uk
01772 208962