Income Officer

Income Officer
Islington
Temporary
Full Time Summary:
We are currently recruiting for an experienced Income Officer to join a Housing Association based in Islington. This is a key role focused on supporting residents to sustain their tenancies while maximising rental income across a diverse portfolio including general needs, leasehold and shared ownership tenures. THE ROLE
The Income Officer will be responsible for managing a patch of 850 tenancies, ensuring income collection targets are met and supporting residents with effective arrears management.
Key responsibilities include:

• Delivering a customer-focused, multi-tenure income collection service
• Managing arrears and credits in line with policy, including home visits and court action
• Supporting residents affected by welfare reform and maximising their income
• Completing income and expenditure forms to set up affordable repayment plans
• Representing the association at court and attending evictions where necessary
• Referring residents to internal outreach teams and external specialist agencies
• Collaborating with internal teams and partner agencies to deliver holistic support

THE CANDIDATE
We are looking for a housing professional with proven experience in income recovery within a social housing setting.
You will need:

• At least 12 months’ experience of managing high-level rent arrears cases
• Experience working with general needs, leasehold, and shared ownership residents
• Practical knowledge of welfare benefits, DIY possession and debt recovery
• Strong communication, negotiation, and problem-solving skills
• Ability to work independently and within a matrix team structure

THE CONTRACT
Working Hours: 35 hours per week, Monday to Friday, 9am to 5pm
Length of Contract: 3 Month, potential for extension
Rate: £19.77 to £21.61 per hour (LTD) / £16.96 to £18.54 per hour (PAYE, inclusive of holiday) HOW TO APPLY
To apply for this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!