Income Officer

Income Officer – Finsbury Park, London
📍 Location: Finsbury Park, London, N4
💷 Rate: £23.14 per hour LTD
🏢 Working Arrangement: Office-based
📅 Contract: Temporary
We are currently recruiting for an experienced Income Officer to join a housing organisation based in Finsbury Park. This is a fully office-based role within the Income Collection team, managing rent and service charge accounts and supporting residents to sustain their tenancies.
Key Responsibilities

• Manage a designated caseload of rent accounts across a range of housing tenures.
• Monitor rent arrears and credits and negotiate realistic repayment arrangements.
• Take early intervention and appropriate recovery action to prevent and reduce arrears.
• Contact residents through telephone calls, office interviews and home visits.
• Support residents experiencing financial hardship and provide guidance around Universal Credit, welfare benefits and income maximisation.
• Work with internal teams, local authorities and external agencies to help sustain tenancies.
• Prepare documentation and progress legal action where required, including possession proceedings and court representation.
• Manage former tenant arrears and liaise with tracing agents and debt collection agencies.
• Maintain accurate case notes and records across housing management and CRM systems.
• Handle income-related enquiries, complaints and complex customer cases.

Requirements

• Minimum 12 months' experience within income collection or rent arrears.
• Previous experience working within the housing sector.
• Strong knowledge of housing legislation relating to rent arrears and debt recovery.
• Experience of welfare benefits and supporting residents with financial difficulties.
• Confident negotiating payment arrangements and handling difficult conversations.
• Experience managing your own caseload and working towards income collection targets.
• Strong communication, organisation and customer service skills.
• Experience of DIY possession proceedings would be advantageous.

What's on Offer
✅ £23.14 per hour LTD
✅ Office-based position in Finsbury Park
✅ Opportunity to join an established social housing income team
✅ Immediate opportunity for an experienced Income / Rent Arrears professional
To discuss the role or apply, please contact:
📞 George Westhead - 01772 208966
📧 george.westhead@servicecare.org.uk