Income Recovery Officer

Income Recovery Officer
Swanley, Kent
Fixed Term – 3 Months
Full Time
£34,552 Annual

A fantastic opportunity has arisen for an experienced Income Recovery Officer to join a Housing Association in Swanley, Kent, supporting effective rent and service charge collection within a leasehold service and helping to maximise income while sustaining tenancies.
THE ROLE
As an Income Recovery Officer, you will be responsible for managing income recovery across a leasehold portfolio, ensuring arrears are reduced and residents are supported to maintain their financial commitments.

• Manage rent and service charge arrears across a defined leasehold patch
• Engage proactively with residents to agree and monitor affordable repayment plans
• Take early intervention action to prevent arrears escalation
• Prepare and progress cases for legal action where necessary
• Liaise with internal teams, legal services, and external agencies
• Provide clear advice on payment options, benefits, and financial support
• Maintain accurate case notes and ensure compliance with policies and procedures

THE CANDIDATE
The successful candidate will have previous experience working in an income recovery or rent arrears role within a housing environment.

• Proven experience in rent or service charge arrears management
• Strong knowledge of housing legislation and income recovery processes
• Confident communication skills with the ability to handle difficult conversations
• Experience negotiating and monitoring repayment arrangements
• Good IT skills and experience using housing management systems
• Full UK Driving License and access to own vehicle

THE CONTRACT
Working Hours:
37hours per week
9:00–17:00 Monday–Friday
Length of Contract:
Fixed Term – 3 Months
Rate:
£34,552 per year, plus benefits
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!