Lead Property Manager

Lead Property Management Officer
Islington
Temporary
Full Time
Summary
An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance.
THE ROLE
As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes.

• Lead and manage relationships with external managing agents across the portfolio
• Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets
• Oversee Section 20 consultation processes and monitor major works projects
• Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities
• Support finance teams with year-end accounts, balancing charges, and statutory notices
• Maintain accurate leasehold, service charge, and major works records and databases
• Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases

THE CANDIDATE
The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment.

• Strong knowledge of leasehold and shared ownership housing management
• Proven experience managing service charges, budgets, and financial queries
• Sound understanding of housing law, compliance, and Section 20 processes
• Experience working with managing agents, contractors, and internal compliance teams
• Confident communicator with the ability to handle complex resident and stakeholder issues

THE CONTRACT
Working Hours: 35 hours per week
Length of Contract: 3 months, potential for temp-perm
Rate: The pay range for the role is £29.85 to £31.18 per hour LTD company rate. The PAYE equivalent is £25.45 to £26.58 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!