Leasehold Income & Service Charge Officer

Leasehold Income & Service Charge Officer
Pay Rate: £25.36 LTD per hour
Location: Eastleigh
I am currently recruiting on behalf of a leading housing provider for a Leasehold Income & Service Charge Officer to join their Operations Directorate on a temporary basis.
This role plays a key part in maximising income for the business by ensuring service charges, ground rents, and other leasehold income are accurately billed and efficiently collected. You will be responsible for scrutinising service charge estimates, monitoring recovery, and managing the full debt recovery process, including representation at court or the First Tier Tribunal when required.
Key Responsibilities

• Collect arrears, service charges, ground rents, and major works recharges in line with set targets.
• Scrutinise Section 20 consultations, ensuring statutory compliance and maximising income recovery.
• Review and audit service charges, liaising with finance to ensure accuracy and transparency.
• Prepare service charge reports and statistical information for managers.
• Manage sinking fund collection and expenditure where applicable.
• Lead on the full debt recovery process, preparing legal documentation and representing the organisation at hearings.
• Support the development of service charge frameworks for new leasehold and shared ownership schemes.

Skills & Experience Required

• Strong knowledge of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act 1985.
• Experience in social housing, leasehold, or residential lettings management.
• Confidence in applying leasehold law, including service charges, consents, enfranchisement, and lease extensions.
• Proficient in Microsoft Office, especially Excel.
• Experience representing cases at the First Tier Tribunal is highly desirable.
• CIH or RPM qualification (or willingness to work towards this).
• Full UK driving licence or ability to travel efficiently to attend meetings.

This is an excellent opportunity for an experienced leasehold professional to step into a dynamic role where you will directly contribute to maximising income and ensuring service charge transparency. 
To apply or find out more, please contact:
George Westhead
Recruitment Consultant – Service Care Solutions
📞01772 208 966
📧 george.westhead@servicecare.org.uk