Leasehold Property Manager

Leasehold Property Manager
Location: Staines
Rate: £23.09 per hour LTD
Contract: 6 months FTC
About the role
We are currently recruiting on behalf of a leading housing association for a Leasehold Property Manager to join their team in Staines. This role offers an exciting opportunity to deliver a high-quality property management service across a mixed-tenure portfolio of residential and commercial estates.
You will act as the main point of contact for customers, ensuring excellent service standards and effective resolution of issues. A full UK driving licence is required for this position.
Key responsibilities include:

• Delivering residential and commercial property management services, ensuring high levels of customer satisfaction.
• Conducting estate inspections, managing customer disputes and ASB, and enforcing lease conditions.
• Responding to customer queries promptly and liaising with operational teams, local authorities, and managing agents.
• Working collaboratively with the service charge team to support accurate service charge estimates, accounts, and year-end processes.
• Maintaining accurate records of all customer contact.
• Building strong relationships with internal and external stakeholders, attending meetings and hearings as required.
• Supporting the Area Manager (Leasehold) with updates to policies and procedures to improve service delivery.

Requirements:

• GCSEs (or equivalent) in Maths and English (Grades A*–C).
• Relevant property management qualification (e.g. The Property Institute – TPI).
• Proven experience in residential property management within the public or private sector.
• Strong knowledge of current housing law and best practice.
• Competent IT skills including Word and Excel, with the ability to compile reports.
• Analytical skills to interpret complex data.
• Excellent communication and interpersonal skills.
• Full UK driving licence.

Benefits include:

• 25 days’ holiday (plus Bank Holidays), rising to 28 days with 3 years’ service.
• Up to 8% contributory pension.
• Flexible working arrangements.
• Investment in learning and development.
• £300 annual health and lifestyle allowance.
• Cycle to Work scheme.

This is an excellent opportunity for an experienced Leasehold Property Manager to bring their knowledge and skills to a respected organisation with a strong social purpose.
How to apply
If you’re interested in this position, please contact George Westhead at Service Care Solutions on 01772 208 966 or email george.westhead@servicecare.org.uk.