Leasehold Support Officer

Operational Support Officer
£26,625 per annum | 6-month Fixed-Term Contract | Long Stratton
 
I am currently recruiting on behalf of a leading housing provider for an Operational Support Officer to join their Lettings and Support Team on a 6-month FTC. This role is ideal for someone with strong customer service experience and a solid understanding of housing management processes.
This is a key position supporting tenancy and estate management, voids and lettings, and customer-facing housing services, working as part of a multi-skilled and customer-focused team.
The Role

• Providing administrative support to ensure the prompt re-letting of void and new-build properties, including arranging tenancy sign-ups.
• Managing the allocation of garages, garden plots and parking bays, including income collection and arrears processes.
• Checking and processing void utility bills and liaising with energy suppliers.
• Assisting customers with tenancy sustainment needs and signposting to support services.
• Being the main point of contact for tenants attending the office, handling tenancy and lettings queries, and carrying out interviews in designated rooms.
• Supporting Neighbourhood Management with access-related tasks such as gas servicing, electrical checks and asbestos compliance.
• Undertaking clerical and administrative duties to support the wider Housing Management and Lettings teams.
• Maintaining accurate data input and supporting the reporting of performance metrics.

About You

• Experience working in a customer service environment.
• A good working knowledge of housing management.
• Strong communication skills, both written and verbal.
• The ability to prioritise a busy workload and work both independently and as part of a team.
• Strong IT skills including Word, Outlook and Excel.
• High attention to detail, proactive working style and the ability to handle complex situations.
• Empathy and a commitment to delivering high-quality, customer-focused services.
• A good general level of education (NVQ Level 2 / GCSEs A–C or equivalent).

Additional Information

• Occasional home visits may be required to support the Housing Management service.
• This is a 6-month fixed-term contract with a salary of £26,625 per annum.
• Based in Long Stratton.

 
For further information or to apply, please contact:
George Westhead
01772 208966
george.westhead@servicecare.org.uk