Local Taxation Officer

Local Taxation Officer
Oxford
Full Time
Temporary Join a Financial Services team based in Oxford as a Local Taxation Officer, playing a key role in ensuring the accurate billing and collection of Council Tax and Business Rates while providing excellent customer service. THE ROLE
As a Local Taxation Officer, you will manage and maintain local tax accounts, ensuring compliance with legislation and supporting customers with advice and assistance.
Key Responsibilities:

• Determine liability for Council Tax and Business Rates in line with legislation.
• Maintain and update records for billing and collection using council systems.
• Process correspondence and verify information using multiple databases.
• Apply discounts, exemptions, and reliefs to maximise take-up and support customers.
• Liaise with internal departments, external agencies, and enforcement partners.
• Advise customers on financial matters, welfare benefits, and payment plans.
• Support court proceedings and recovery actions to reduce arrears.

THE CANDIDATE
We are looking for someone with proven experience in a financial, collections, or debt recovery environment who can manage complex caseloads effectively.
Essential Skills & Experience:

• Experience administering Council Tax, Business Rates, and Housing Benefit overpayments.
• Ability to interpret legislation and explain it clearly to non-specialists.
• Strong organisational skills with the ability to meet deadlines and exceed targets.
• Proficient in using financial and revenues IT systems, including online portals.
• Excellent communication skills with a customer-focused approach.

Desirable: IRRV Technician qualification or experience using Civica OPEN Revenues. THE CONTRACT

• Working Hours: 35 hours per week, Monday to Friday.
• Length of Contract: 3 Month Contract, potential for extension.
• Rate: £22.33 per hour LTD / £19.16 per hour PAYE (inclusive of holiday).
• Location: Hybrid – Work from home and Oxford Town Hall (attendance required for meetings and training).

HOW TO APPLY
If interested in this role, please apply using the link, or email bethany.wiles@servicecare.org.uk or call 01772 208 966 and ask for Beth for further information
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!